IT Systems Status

IT Systems Status Help

Overview

The IT Systems Status home page displays outage information for the three types of outages: Unplanned, Planned, and Recurring. An Unplanned outage is the unavailability or malfunctioning of an IT Systems resource due to an unexpected event. A Planned outage is the unavailability of an IT Systems resource due to a planned event such as a system upgrade. A Recurring outage is the unavailability of an IT Systems resource due to a planned event such as a data refresh that occurs on a regular basis.

For each outage, the outage title, begin date/time (estimated or actual), and end date/time (estimated or actual) are displayed. Clicking on the outage title will open a new window displaying detailed information on the outage.

A colored box next to the outage indicates its status.
     A red box indicates the outage is currently active.
     A yellow box indicates the outage is upcoming.
     A green box indicates the outage has been completed/resolved or canceled.

Show Test and Development outages

By default, only Production outages are displayed. If you would like to see outages affecting Test and Developments resources, check the box next to the "Show Test and Development outages" heading located at the bottom of the outage lising. If you have authenticated, your selection will be saved. If you are not authenticated, your selection will last until the browser window is closed.

Select by date

This function allows you to select a past, current or future date for which you want to display outages. Choosing a past date will display all outages that were active on that date. Choosing a future date will display all outages that are expected to be active on that date.

Advanced search

This function allows you to search for outages using various criteria.

Five day outlook

This function displays all outages that are active, or expected to be active between the current date and four days into the future. Once in the five day outlook page, you can click on the "Previous" and "Next" links at the top of the page to move the five day date range backward or forward.

Email notification options

Anyone may use this function (requires CAS authentication). It allows you to subscribe or unsubscribe to one of the service interruptions email lists.

System administration (restricted)

Access to system administration functions is limited to those in the IT Systems Status Admins group (requires CAS authentication). It makes additional function buttons available. Those buttons are described below.

My active/upcoming outages (administrators only)

This function displays all outages created or last updated by you that are currently active or upcoming.

Add new outage (administrators only)

This function allows you to add a new outage. You may use a template (see Manage outage templates to pre-populate the form by selecting a category from the "Template category" drop-down at the top of the form, then clicking the "Use outage template" button. You will then be able to select a template from the list. To see details of the template before selecting it, click on the template Title. You may also create a new template in the process of adding an outage by clicking the "Add + Create template" button at the bottom of the form instead of the "Add" button.

Modify outage (administrators only)

This function allows you to modify an existing outage by specifying the outage id or using the advanced search criteria. You may also modify an outage by clicking on the (modify) link next to the outage title on various outage listing pages. You must be CAS authenticated to see the (modify) links.

Manage outage templates (administrators only)

This function takes you to the main page for managing outage templates. Templates may be used fill the Title, Description, Technical Description, Environment and Type fields when adding a new outage. They are also a means to improve the outage description by including all the other systems that are impacted by the outage as they are discovered over time. As the template is revised, a full and accurate description of the system impacts can be developed and preserved for future outages.

Manage recurring maintenance (administrators only)

This function takes you to the main page for managing recurring maintenance. For recurring maintenance, in addition to entering outage information, you enter the frequency or specific days on which the outage occurs, and the beginning and end of the date range within which it will occur, much like setting up a recurring meeting in your appointment calendar.